Frequently Asked Questions

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Frequently Asked Questions

How to Pay (ACH, Zelle, Cash App)

Please note: All payments must reference a valid order number, so be sure to place your order first before sending payment.

How to Pay by ACH Bank Transfer

  1. Select the Bank Transfer payment option at checkout to view our bank details.
  2. Open your online banking app or log in to your bank’s website.
  3. Choose the option to send or transfer money.
  4. Enter the following bank details:
    • Bank Name: Bell Bank
    • Account Number: 6521654134
    • Routing Number: 091310521
  5. Enter the amount you want to pay.
  6. Double-check all entered information for accuracy.
  7. Submit the transfer.
  8. Wait for the payment to process. You may receive a confirmation once completed.

If you have any questions, please contact our support team at order@communicative-green-zebra.209-126-85-95.cpanel.site.

How to Pay with Cash App

  1. Place your order on our website first to receive your order number.
  2. Open your Cash App and send the total amount of your order to our account: $STATPeptides.
  3. In the “What’s it for?” section, enter your order number.
  4. Send the total order amount.
  5. Once we confirm the payment, your order will begin processing.

How to Pay with Zelle

  1. Place your order on our website first to receive your order number and total amount.
  2. Open your Zelle app or your banking app with Zelle enabled.
  3. Send the total order amount to our email: orders@communicative-green-zebra.209-126-85-95.cpanel.site.
  4. Include your order number in the notes or memo section.
  5. Once the Zelle payment is confirmed, your order will begin processing.

How to Pay with Credit/Debit Card

  1. At checkout, select the Credit Card payment option.
  2. Click Pay Now — you’ll be redirected to a secure new window.
  3. In this window, your billing information (entered at checkout) will already be filled in. Review it carefully.
  4. Enter your credit or debit card details (we accept Visa, MasterCard, and American Express; Discover is not accepted).
  5. Verify your phone number by entering the SMS code sent to you.
  6. Make sure you enter the correct ZIP code exactly as it appears on your card statement.
  7. Review the total amount, including the 5% processing fee for card payments.
  8. Submit your payment to complete the order.
  9. Once your transaction is successful, you’ll receive an email confirmation with your order details.

If you have any issues or questions, please contact our support team at order@communicative-green-zebra.209-126-85-95.cpanel.site.

How to Pay with Venmo

  1. Place your order on our website first to receive your order number and total amount.
  2. Open your Venmo app and send the total amount to our account: @statlabllc.
  3. In the notes section, enter your order number.
  4. Do not use a credit card linked to your Venmo account—only pay using a bank account or Venmo balance.
  5. Your order will not be processed until the funds have cleared in our Venmo account.

How to Pay with Zelle

  1. Place your order on our website first to receive your order number and total amount.
  2. Open your Zelle app or your banking app with Zelle enabled.
  3. Send the total order amount to our email: orders@communicative-green-zebra.209-126-85-95.cpanel.site.
  4. Include your order number in the notes or memo section.
  5. Once the Zelle payment is confirmed, your order will begin processing.

Other FAQ

No, as of now, we don’t accept credit card payments. As an alternative, we offer other payment methods including Zelle, CashApp and ACH Bank Transfer with 5% off on Bank Transfers.

  1. Order Confirmation: Once you place your order, you’ll receive an immediate confirmation email with your order number and payment details.
  2. Processing Updates: As we prepare your order, you’ll get an email letting you know that it’s in the processing stage, along with a link to track the progress.
  3. Shipping Notification: Once your order is on its way, you’ll receive a shipping notification with tracking information.
  4. Final Sale Policy: Please double-check your shipping address before placing your order, as all sales are final. Additionally, orders placed before 1:00 PM Central Standard Time will ship the same day, while orders placed after that time will ship the following business day.
  5. Payment Notes: If you’re using payment methods like Cash App or Zelle, make sure to include your order number in the notes to help us match your payment correctly.
  6. Communication: For any questions or updates regarding your order, please respond directly to the confirmation email we sent. Keeping all communication within that email thread helps us assist you more efficiently and ensures that no details are missed.

Orders placed before 1:00 PM (Central Time) on business days are packed and processed the same day. Orders placed after this cut-off are processed the next business day.

Payment Without Placing Order?

If you sent a payment but did not place your order, please contact us so we can assist you:

We’ll be happy to help and process your order manually.

Why is My Order On Hold?

Most times, an order is placed on hold because we are either confirming your proof of payment or no payment was received.

  • If you did not send payment at checkout, please do so to release your order from hold.
  • If you have sent your payment and your order is still on hold, please email us at orders@communicative-green-zebra.209-126-85-95.cpanel.site for assistance.
  • Orders are typically removed from hold once funds are confirmed. If we cannot verify your payment within 24 hours, we will contact you via email.

You can easily check the status of your order using our Track Orders page. Simply enter your order number and the email address you used at checkout, then click Submit to view the latest updates on your shipment.

How Long Does It Take to Receive My Order?

Orders placed and paid before 1:00 PM CST (Monday–Thursday, excluding holidays) are typically shipped the same day.

  • Orders placed on Fridays before 12:00 PM CST are also shipped the same day.
  • We offer Next Day Shipping, excluding holidays and natural disasters.
  • No shipping occurs on holidays or weekends.

I Forgot to Enter My Discount.

If your order has already been completed and shipped, we are unable to make any changes to it.

However, if you notify us, we’ll be happy to apply a store credit for your next order.

Note: Only one discount code can be used per order.

Can I Pre-Order an Item That Is Sold Out?

No, we do not allow pre-orders on sold-out items.

Are There Discounts or Vouchers Available?

We occasionally offer discounts through our marketing campaigns.

If you’re interested in bulk pricing, please contact us:

I Received the Wrong Item / My Order Arrived Damaged or Incomplete

We apologize for the inconvenience. Please contact us right away so we can resolve the issue and expedite your order:

Do You Offer Refunds?

We do not offer refunds; all sales are final.

However, store credit may be issued during the processing phase if necessary.

Please double-check your information and ensure the products in your cart are correct before clicking the Complete button, to confirm they meet your research requirements.

How Are Payment Disputes Handled?

All payment disputes must be handled directly with our office. Please have your order number ready when contacting us:

How Do I Change My Shipping Address?

If your order has already shipped, we may not be able to change the delivery address. Please double-check your shipping information before submitting your order.

If your order has not yet shipped, contact us at orders@communicative-green-zebra.209-126-85-95.cpanel.site as soon as possible to request an address update.

How Do I Track the Status of My Order?

Once your package has completed the processing phase, you will receive an email with your tracking information and a list of contents.

If you do not receive this email, please contact us:

Do You Ship to My Country?

We currently only ship within the United States.

Unfortunately, we do not ship internationally or to U.S. territories such as Puerto Rico.

What Is a Bulk Order?

A bulk order is defined as one kit (10 bottles) or more of any single product.

Do You Offer Custom Peptide Blends?

Yes, we specialize in creating custom peptide blends for research use only, tailored to your laboratory needs. While not all blends are readily available, we can fulfill custom orders of 10 kits or more from our U.S.-based lab with quick turnaround times.

Ordering Information:

  • Customization Options: Choose bottle size, cap color, and compound milligrams. A valid case number is required for the blend.
  • Labeling: Custom label sizes are available, but obtaining and applying the labels is the customer’s responsibility.

Quality & Testing:

  • All ingredients undergo a COA (Certificate of Analysis) prior to entering the lab to prevent cross-contamination.
  • A second third-party COA is performed after order completion to ensure product quality.
  • Testing results are available 4 to 6 weeks after the custom blend is received by the testing facility.

For specific blend inquiries or availability, please check our full FAQ or contact us directly.

What Is Your Return Policy?

Due to strict quality control regulations, we do not accept returns of any products once they have left our facility.

Can I Change or Cancel an Order After I’ve Submitted It?

You can request changes to your order during the processing phase. If the change results in an overpayment, the difference will be applied as store credit toward your next order.

Once an item has been shipped, no cancellations or changes can be made—all sales are final.

What Temperatures Do I Need to Keep My Peptides?

Reconstituted peptides should be stored between 35–38°F (2–3°C) and handled carefully to maintain their integrity.

Dry (lyophilized) peptides should also be stored within the same temperature range to preserve stability until ready for reconstitution.

We issue a new Certificate of Analysis (COA) with every new batch we produce. We do not retest previous batches because each COA remains valid for its respective batch until that batch reaches its expiration date.

Retesting may occur in line with the production schedule of new batches, which can vary—typically every 3, 6, or 12 months depending on demand and production planning.

Yes, you can add shipping insurance during checkout by selecting the “Add Insurance” checkbox option. This will automatically include insurance coverage for your package in case of loss or damage during transit. Please note that insurance can only be added at the time of checkout and cannot be applied once your order has been placed.